Agentic operations
Coordinate documents, records, tasks, and communication across internal systems with explicit policy boundaries.
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CUSTOM AGENTS + WORKING MACHINES
Build custom agents on one application layer
Working Machines provides custom agents with a consistent application layer across business software. Your agent can discover actions by intent, use a scoped connection identity, execute validated calls, and process structured results without implementing a separate OAuth and API integration for every provider.
The connection begins with a compact discovery surface rather than the full catalog. Custom Agents loads the action contract it needs, operates through a named account connection, and receives a structured response. Working Machines applies authorization and action policy at execution time, outside the prompt.
REAL WORK ACROSS APPLICATIONS
Work across apps, not inside them.
Customer lifecycle
Research an account, update CRM context, prepare communication, and schedule the next step.
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Engineering automation
Connect incident signals to repositories, work tracking, cloud systems, and team communication.
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CAPABILITY LAYER
Give Custom Agents capabilities, not credentials.
Protocols
- Remote MCP integration
- Direct HTTP action execution
- OpenAPI-based client generation
Runtime
- Intent-based action discovery
- Schema validation
- Structured result envelopes
Control
- Connection identities
- Allowed and blocked actions
- Redacted execution records
SETUP
Connect in five steps.
- 01Choose MCP for agent-native discovery or HTTP/OpenAPI for direct integration.
- 02Create the runtime identity used by your agent.
- 03Connect provider accounts with minimum required scopes.
- 04Define allowed applications and actions for the workload.
- 05Store execution identifiers with your own task and evaluation records.
BOUNDARIES
What to consider.
- Your agent remains responsible for planning, confirmation logic, and safe handling of returned data.
- Treat external text as untrusted input and defend against prompt injection in your agent layer.
- Use idempotency, retries, and human approval for irreversible or financially sensitive operations.
ONE CONNECTION. REAL WORK.
Give your agent software it can use.
Connect through MCP or explore the Agent App catalog and choose only the capabilities your workflow needs.